Riceelec prides itself on its commitment to resolve problem in a prompt and satisfying manner. In order to promote and achieve great customer service and customer satisfaction, Riceelec endeavours to resolve problem at the first point of contact.

After-Sale Service
Our after-sale service assists customers for any kind of technical questions and helps customers select and obtain the right devices, tools and software to build their next applications with professional technical support from manufacturers. Available information includes but is not limited to:

 • Datasheet/Application Notes
 • RoHS,REACH,MSDS documents
 • Product Change Notification
 • End of Life Information and Cross reference
 • Reliability and Quality Infomation
 • Product Numbering Scheme
 • Packaging Information

Third-party technical support covers all levels of componenttests,which areavailable as value-added service accommodating our customers’ requirements.

 • Level-I Authenticity Inspection & Verification (AIV)
 • Level-II  Direct Current Characteristics Test (DCCT)
 • Level–III KEY FUNCTIONAL TEST (KFT)
 • Level -IV Full Functions and Characteristics Test (FFCT)
 • Level-V Alternating Current Characteristics Test (ACCT)
 • Level-VI Special Environment Analysis & Test (SEAT)
 • Level -EXI RoHS Criteria (Lead-free) Test and Analysis (LFTA)
 • Level -EXII Solderability Test and Analysis (SDTA)

Complaints Management System
Our complaints management system establishes methods to identify and control customer complaints, servicedeficienciesanddefective product;so that if, by chance, a problem exists or a mistake is made, it will be handled effectively and efficiently with the following flowchart. 

At the end of each quarter, the recorded complaint dataarecollected and complied. The data arethen used to assist Riceelectoidentify in what areaschange or improvement is required(e.g.products, policies or procedures).

RMA Policy
Riceelec offers up to 90 days warranty for every shipment. In most cases, Riceelec will accept merchandise returns subject to the terms outlined in this section, and will recall, replace the product or refund customers’money at their option.

To facilitate processing of returning merchandise:
 • Please contact our sales for a RMA issue with a formal failure report,pictures and other verifabale documents.
 • Riceelec verifies the invoice and picture information to trace the supply channel and have all the information matched.
 • Riceelec commits to feedback within 24 hours to customer for a RMA issue and give a solution with 48 hours.
 • Riceelec issues a RMA number for the return or replacement with Riceelec's freight account.
 • By returning a product to Riceelec, customers must confirm and warrant that the returned product was purchased from Riceelec
 • All returns are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the product.
 • Returns must be made within Riceelec’s warranty period, be accompanied by